Terms and Conditions

Using this website

These terms apply when you browse or use the Zanti Pharmacy website. If you do not agree with them, please stop using the website and contact the pharmacy through another appropriate channel.

The website is intended to provide business information, general educational material and ways to make an enquiry. It is not a substitute for an in-person assessment or urgent care.

Business information

The website relates to Zanti Pharmacy, a community pharmacy and healthcare products provider located in Lusaka, Zambia. The verified telephone number is 0977488684 and the website contact email is info@zantipharmacy.com.

The website does not publish unverified registration numbers, licences, professional names, awards or affiliations. Such information is added only after the business has supplied and approved it.

Product catalogue and availability

The product catalogue is enquiry-based and is not an online shop. A product card is not an offer, reservation, recommendation, quotation or confirmation that a product is in stock.

Brands, strengths, formulations, pack sizes and prices may differ from a general catalogue entry. Contact the pharmacy for current details before travelling or making a decision.

Prescription requests

A prescription submission is provided for pharmacy review only. Submission does not confirm availability, validity, approval, dispensing, price, collection or purchase.

The pharmacy may request further information, decline a request, or advise the customer to contact a prescriber or health facility. Prescription medicines cannot be supplied solely because a file was uploaded through the website.

Health and medicine information

Website content is general and does not provide a diagnosis, individual dosage, prescription, treatment plan or guarantee of outcome. Read approved product information and speak with a qualified healthcare professional about individual circumstances.

Health articles are general educational content and are not represented as pharmacist-reviewed or clinically approved.

Enquiries and communications

A message sent through a website form, email or WhatsApp is not guaranteed to receive an immediate response. Do not use these channels for an emergency or rely on them when urgent assessment is needed.

Provide accurate contact details and only the information reasonably needed for the enquiry. A successful technical submission does not guarantee a particular response or outcome.

Files and acceptable use

You must upload only a file that is relevant to your own authorised prescription request and that you are entitled to provide. Do not upload malicious software, unrelated documents, payment information, unlawful content or another person’s information without appropriate authority.

Attempts to bypass security, access another person’s information, disrupt the service, submit automated spam or misuse an administrative function are prohibited. Enquiries and uploads are stored in a secure Google Firebase database and storage service accessible only to authorised pharmacy staff.

Website content

Unless stated otherwise, the website’s original text, layout and brand presentation are provided for use with the Zanti Pharmacy website. You may view the content for personal information but should not copy the branding or republish substantial content as your own.

Third-party product names, trademarks and materials remain the property of their respective owners. Their appearance, where approved, does not imply endorsement or continuous availability.

External links and services

The website may link to telephone, email, WhatsApp or a mapping service. Those services are operated by third parties and may apply their own terms and privacy practices.

A directions link is based on the business name and city and does not amount to a guarantee that third-party map data is exact. Confirm the location with the pharmacy if needed.

Website availability and responsibility

Reasonable care is taken when preparing the website, but uninterrupted access, error-free operation and continuously current catalogue information cannot be promised. The service may be changed, suspended or restricted for maintenance or security.

Nothing in these terms is intended to exclude a right or responsibility that cannot lawfully be excluded under Zambian law. Users remain responsible for seeking appropriate professional advice rather than relying on general website content for an individual healthcare decision.

Changes and contact

These terms may be updated when the website or its services change. The current update date is displayed on this page.

Questions about these terms can be sent to info@zantipharmacy.com or raised using the verified contact details on the Contact page.